The guest book lets guests know when to check out where they can find restaurants nearby and a litany of other relevant information. These are two must have amenities for travelers. Chewed gum was stuck to the side of the trash can and they appeared to have not been cleaned or wiped down in a very long time.ĭue to covid, this resort has chosen to remove two items from the rooms: the guestbook and the coffee makers. There was one trash can in each location and both were gross. I also look for trash cans in the bathroom and sleeping area. Water spots and toothpaste splatter all over the faucet and bathroom mirror. The bathroom fixtures in the room I stayed in at Harrahs Resort in Cherokee was filthy. When entering a hotel room, I check all high touch areas, such as door handles, light fixtures and bathroom fixtures for cleanliness. There are certain things that I look for and expect from a hotel. I travel a lot, even during Covid, mostly for business and occasionally for pleasure. Hopefully, they will treat ALL their guest the same regardless of tier status. which is in the process of building a new casino. It's too bad really because I like the food, shopping, and staying in the hotel but that is my last trip. It ruined my entire trip! So I caution you, if you are not one of Harrah's elite guest, expect to be treated as second rate citizens. I understand they spend a lot of money there and they probably know them by name and cater to them anytime they visit, but this is just not right. Does the rest of Harrah's customer not matter! I looked at the tier status benefits and being 7 star does not offer reserving machines or places at the poker tables. She said 'they can do that, they are 7 star tier members'.

I asked someone that worked there, why those 2 machines were turned off except when those 2 people wanted to play them. I thought this was odd but didn't question it, until that afternoon the SAME 2 people were on the machines and they were playing them again. The next day when I went down to the casino to play the same 2 machines were off again.

Once they were finished playing (about 1 hour), I did go on the one machine and played and cashed in for a little winnings. Later that day I noticed a lady and gentleman were playing the 2 that had been turned off all day. This time however, I noticed 2 of the only 4 machines of this kind were turned off. There is a particular set of poker machines that I always play and usually have good luck. I play the poker machines or live dealers. I visited with my sister in May 2021 and was very disappointed. I have always loved the excitement, shopping, and dining. I visit Harrah's usually 2-3 times per year.

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